Salon Policies
Please read our policies carefully before making a booking. By booking an appointment, you agree to the following terms.
Client Information
Please ensure that your full name, cellphone number, and email address are entered correctly when making a booking. Incorrect details may result in missed confirmations or updates.
Cash-Free Salon
Please note that we are a cash-free salon. All payments must be made electronically via the available payment methods.
Payment & Booking Confirmation
All appointments must be paid in full to be confirmed. No booking will be secured without payment.
Promotional Services
Promotional services must be redeemed within the month the promotion is valid. Bookings scheduled after the promotional period will require an additional payment to match the standard price.
Service Validity
All paid services are valid for a maximum of 6 months from the date of purchase. Expired services will not be honored.
Rescheduling Policy
Appointments may be rescheduled at least 24 hours in advance without penalty. Rescheduling within 24 hours of your appointment will be treated as a cancellation.
Cancellation Policy
Cancelling your appointment will result in forfeiture of your payment. All payments are non-refundable and non-transferable.
Late Arrival Policy
A grace period of 15 minutes is allowed. Arriving later than this will result in your appointment being automatically cancelled, and a new booking and payment will be required. Late arrivals within the grace period may result in a reduced treatment time to avoid delays for other clients.
No-Show Policy
Failure to arrive for your appointment without prior notice will be considered a no-show, and full payment will be forfeited.
Health & Medical Disclosure
Clients are required to disclose any medical conditions, allergies, or skin sensitivities prior to their appointment. The salon will not be held liable for any adverse reactions where this information was not provided.
Right to Refuse Service
We reserve the right to refuse service to any client if deemed necessary due to inappropriate behavior, safety concerns, or failure to comply with salon policies.
Personal Belongings
The salon is not responsible for any lost, stolen, or damaged personal belongings.
No Children Policy
For the safety and comfort of all clients, children are not permitted in the salon. We kindly ask that you make alternative arrangements for childcare prior to your appointment. Clients who arrive with children may be asked to reschedule.